About Us
What Makes DNS Different?
Founded in 1991, Database Network Specialists was formed with the small business in mind. Clients rely on us to design, implement and manage all of their computer network services and provide proven solutions with dedication, professionalism and responsiveness.DNS focuses on providing a comprehensive suite of managed technology solutions that make the most of your existing investments. Can’t afford an entire IT staff or even a dedicated IT resource? Use DNS instead for all of your IT needs.
Real Cost Savings
You may be used to support from a one-person shop charging low hourly rates. But what are you really saving when they require multiple trips and countless billable hours to resolve one problem, only to have another problem come up? Being difficult to get a hold of, and slow to return calls certainly doesn’t help. Consider that what a $50/hour non-certified technician does in 4 hours, our DNS Microsoft Certified Engineers can typically do in 1 hour. Our expertise, responsiveness and quality of service help you save.More Reasons to Choose DNS
- Systems Engineers, Not Sales People - We don’t staff salespeople. The non-commissioned person that visits you and is responsible for your account will be a Microsoft Certified Systems Engineer uniquely qualified to recommend the best solution for your needs.
- We Get Small Businesses - DNS understands small businesses. Instead of calling a large service department and getting a random technician to troubleshoot your problem, you’ll get the same technicians servicing your account every time. Instead of spending time getting up to speed, they’ll be spending time solving your problem.
- Dedicated Resources - DNS gives you a dedicated resource to contact. When you call us with a problem, our Help Desk resources will attempt to resolve your issue right over the phone, through a remote session. If they can’t resolve the issue, they immediately dispatch your onsite Account Technician.
- Escalation Procedures That Work
In cases of critical issues with your network, Database Network Specialists utilizes an escalation process to quickly resolve most problems. During business hours, your call undergoes a series of notifications and confirmations to your dedicated team. After hours, an engineer is available 24 hours a day, seven days a week. The engineer will attempt to correct the problem and notify the dedicated team for ongoing monitoring and follow up. - Simple, Fair Pricing. We offer the only “flat support cost” in the industry. This plan allows our customers to budget and expect the same support cost on a monthly basis, while knowing they’ll receive unlimited, quality technical support for whatever need may arise.
In the event that a technician or engineer needs to be deployed, the client will be notified immediately with the date and time for the visit.
